Returns & Refunds policy
Last updated: May, 2026
Our Commitment to You
Every item in our shop is handmade with care and attention to detail. Because of the nature of handmade goods, slight variations in color, texture, or size are part of what makes each piece unique — and not considered defects. We want you to love what you receive, and we're happy to work with you if something isn't right.
Returns
We accept returns on non-customized items within 14 days of delivery.
To be eligible for a return, items must be:
Unused and in their original condition
In original packaging (if applicable)
Accompanied by proof of purchase
To initiate a return, please contact us at info@designedtorest.com within the return window. Items sent back without prior communication may not be accepted.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5–7 business days to your original payment method.
Original shipping costs are non-refundable.
If your item arrived damaged or defective, we will cover return shipping costs.
Exchanges
We're happy to exchange items of equal value within 14 days of delivery, subject to availability. Please reach out before sending anything back so we can confirm the exchange item is in stock.
Custom & Personalized Orders
Custom, personalized, or made-to-order items are non-refundable and non-exchangeable unless they arrive damaged or defective. Please review all customization details carefully before placing your order, and don't hesitate to ask questions first.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
A photo of the item and packaging
Your order number
We will make it right by offering a replacement, store credit, or full refund — your choice.
Lost or Delayed Packages
Once an order is shipped, we are not responsible for carrier delays or packages lost in transit. However, we will do our best to help you file a claim or find a solution. Please reach out and we'll work through it together.
How to Contact Us
Email: info@DesignedToRest.com Response time: Within 1–3 business days
Thank you for supporting a small, handmade business. Your order means the world to us!